Majically Store FAQ's

The Majically Store is where our community spreads hope, kindness, and good vibes through meaningful merchandise. Every product is made to order, which means each item is created after it’s purchased — helping reduce waste, keep our operations sustainable, and ensure your order is unique.

We’re here to help — always with kindness.

For order questions, concerns, or replacement requests, please email: shop@majically.com

When reporting a damaged or misprinted product, please include:·

- Your order number
- A clear photo of the issue
- A brief description of what went wrong

We’ll take it from there and make sure you’re taken care of quickly and compassionately.

Orders typically take 2–7 business days to be created and prepared for shipment. After that, shipping time depends on your location in the United States, but most domestic orders arrive within 5–10 business days after they leave our facility.

Processing + Shipping = Estimated Delivery Window

Yes! Once your order ships, you’ll receive an email with a tracking link so you can follow your package on its way to you.

Not at this time. Majically currently ships within the United States only. If international shipping becomes available in the future, we’ll be sure to share the good news.

Because every Majically item is made to order, we’re unable to offer returns, exchanges, or refunds for products that were ordered in the wrong size, color, or style, or for items that are simply unwanted or no longer meet expectations.

This helps us stay true to our small-business roots and reduce unnecessary waste.

If your product arrives damaged, misprinted, or has a clear manufacturing issue, we will gladly make it right.

To start the process, please reach out within 30 days of delivery, along with a clear photo of the issue, and our team will take care of the rest — including sending a replacement or issuing a refund when appropriate.

No — there is no need to return damaged or misprinted items. A photo is all we need for verification.

Because each item is printed individually, minor variations in print placement, size, or garment measurements are normal and fall within acceptable manufacturing tolerances. These small variances are not considered defects and do not qualify for free reprints or refunds.

If a refund is approved due to a verified defect or misprint, we’ll process it directly through Majically. You never need to contact anyone else — we handle everything for you with care.

If a package cannot be delivered because of an incorrect address or a failed delivery attempt, a reprint or partial refund may be available, but additional charges may apply depending on the situation.

However, if your item is confirmed lost in transit, we will work quickly to resolve it and make sure you receive your order.

We’ll do our best to help. If production has not started yet, we may be able to update your address. If your order is already in production or shipped, changes are not always possible.

Because items are made to order, cancellations are only possible if your order has not yet entered production. Please reach out as soon as possible if you need assistance.

Each product page includes size charts and garment measurements. Because returns and exchanges for size are not supported, we recommend reviewing the size guide carefully before completing your order.